Every feature included in a modern cloud VoIP system — from call recording to AI receptionists. What you get and why it matters.
Route calls to the right team. Callers hear their position in the queue and can request a callback — no more engaged tones.
Record and store all calls for 90 days. Access from the web portal for training, disputes and compliance.
Your phone system on any device. Transfer calls, check voicemail and see colleague availability from your iPhone or laptop.
Answers calls 24/7, books appointments, handles FAQs and routes to the right person — without needing staff.
Missed calls send an audio file directly to your inbox. Never miss a message even when you're out.
Press 1 for sales, 2 for support. Professional menu system that routes callers intelligently without a human operator.
Real-time dashboards showing call volumes, wait times, missed calls and team performance. Make data-driven decisions.
Syncs with Salesforce, HubSpot, Zoho and most major CRMs. Calls log automatically with caller history.
Use Cloud X alongside Microsoft Teams — or replace Teams calling with full Direct Routing support.
Core features: unlimited UK calls, call recording, hunt groups, voicemail-to-email, mobile app, auto-attendant. Advanced: AI receptionist, CRM integration, real-time analytics, MS Teams Direct Routing.
Our AI receptionist handles inbound calls 24/7 — booking appointments, answering FAQs, taking messages and routing calls. Many businesses reduce reception costs by 40-60%.
Calls automatically divert to mobile if broadband fails. With our Assure X failover, 4G takes over in under 30 seconds — your phones stay live.
Yes. We provide geographic numbers (020, 0121, 0161 etc.) for any UK area code, regardless of where you're physically located.
5.0★ rated · 5,000+ UK businesses · No CPI rises · UK-based support